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Delivery Terms
At Eastern Carolina AG Services, we are committed to providing fast and efficient delivery of our equipment, ensuring it reaches you as quickly as possible. We understand the importance of delivery times in your projects and do everything we can to support you every step of the way.
After placing your order, you will receive a confirmation from our team, along with a detailed estimate of the delivery timeframe. Additionally, we will keep you informed about any potential delays that may occur due to external factors.
If your location is hard to access or requires special equipment for unloading, our team will work with you to find the optimal solution. We have experience in delivering heavy equipment in various conditions.
We offer the option to be assisted by a Eastern Carolina AG Services representative at the time of delivery to ensure that the equipment is unloaded and installed properly. This service is available upon request.
Tailored Quotes, Upfront and Honest
You tell us the what, where, and when — and we’ll give you a fully transparent quote that reflects your exact delivery needs. No hidden charges, no surprises.
Thorough Pre-Delivery Inspection
Before any machine leaves our lot, we conduct a complete condition check, document its status, and provide you with a report. We want you to know what to expect — and expect the best.
Flexible Scheduling That Works Around You
We understand the rhythms of farm life and industrial work. That’s why we schedule deliveries at times that reduce downtime and disruption — early mornings, after-hours, or post-harvest, we’re on your timeline.
Delivery Estimate Time
Our estimated delivery time is between 7 to 14 business days from the date of order confirmation. Delivery times may vary slightly depending on product availability and destination. You will receive regular updates on the status of your shipment.
Return Policy
At Eastern Carolina AG Services, we aim to make every purchase a confident and transparent experience. We understand that certain situations may require a return, which is why we have established a clear and fair return policy designed to protect both our customers and the quality standards of the equipment we deliver.
This policy outlines the conditions, timelines, and procedures for returning heavy equipment purchased from Eastern Carolina AG Services. We encourage you to review the information carefully and contact our team with any questions or clarifications before initiating a return.
1. Return Rights and Exceptions
If the delivered equipment does not match the description provided at the time of purchase or has significant defects that were not disclosed beforehand, you have the right to request a return. To allow us to review the matter promptly, please contact us within 30 business days of the delivery date.
Additionally, if the equipment is received in a condition that does not meet the quality standards advertised by our company, each case will be evaluated individually. Depending on the circumstances, we may offer either a refund of the purchase price or an exchange for a comparable piece of equipment, subject to availability.
2. Return Procedure
To initiate a return request, please follow the steps below:
- Contact our team by phone or email to report the issue.
- Provide complete and accurate information, including a detailed description of the issue and photo or video evidence when available, to support the evaluation process.
- Once the return request is approved, the equipment must be returned within 30 calendar days of delivery, in the same condition in which it was received, without any modifications, signs of use, or additional damage.
3. Refunds
If the return is approved following a technical inspection, a refund of the purchase price will be issued, excluding shipping charges and any other associated logistics or handling costs. Refunds are typically processed within 30 business days after the returned equipment has been received and inspected.
4. Return Shipping Costs
Return shipping costs are generally the responsibility of the buyer. However, if the return is due to a confirmed defect or a material discrepancy from the original product description, Eastern Carolina AG Services will cover the return shipping costs.